Customer Retention Specialist – Coffee & B2B Growth

Matthew Algie in Glasgow is seeking a Customer Retention Executive to join our permanent, full-time team. The role focuses on increasing loyalty, retaining business, and reducing non-buyers by engaging customers and coordinating with the sales team.

You will review data in Power BI, address cancellation reasons, cross-sell opportunities, and update the CRM after every interaction. The ideal candidate has at least two years in sales, strong communication, and a customer-first approach.