Support L3

L2/L3 Support Engineer

• Contract Position
• Up to £500 per day (Inside IR35)
• Fully Remote (UK-Based)
• Major UK Healthcare Programme
• Initial 3-Month Contract with Long-Term Extension Potential

The Opportunity

We're partnering with an award-winning technology consultancy delivering critical digital services across one of the UK's largest healthcare programmes.

We're seeking an experienced L2/L3 Support Engineer to join a cloud operations team supporting business-critical applications hosted across Azure and AWS environments. This is an opportunity to work on a high-profile programme that directly supports essential healthcare services across the UK.

Key Responsibilities

• Provide L2/L3 support across multiple production applications
• Investigate, troubleshoot and resolve complex technical issues
• Deliver bug fixes, patches and production enhancements
• Perform system upgrades, certificate renewals and secret rotations
• Monitor application performance and identify areas for improvement
• Lead root cause analysis and contribute to post-incident reviews
• Maintain operational documentation, support processes and runbooks
• Work closely with development teams to improve reliability and supportability
• Participate in an on-call rota supporting live services