Repairs Manager

We are currently recruiting for an experienced Responsive Repairs Manager to join a well-established social housing provider. This is an excellent opportunity for a driven and customer-focused professional to lead an in-house repairs team delivering responsive maintenance and disrepair works across a residential housing portfolio. As Responsive Repairs Manager, you will oversee the day-to-day management of responsive repairs operations, ensuring works are delivered efficiently, safely, and to a high standard. You will manage operatives, supervisors, scheduling, contractor performance, and disrepair cases, while driving service improvements and ensuring excellent tenant satisfaction. Your new role Manage and lead an in-house responsive repairs team delivering day-to-day maintenance works Oversee disrepair cases, ensuring works are completed within agreed timescales and compliance standards Monitor operational performance, productivity, KPIs, and tenant satisfaction levels Ensure repairs are completed safely, efficiently, and within budget Manage workforce planning, scheduling, and resource allocation Conduct team meetings, performance reviews, and support staff development Work closely with tenants, surveyors, and senior management to resolve escalated issues Ensure compliance with health & safety regulations and housing standardsWhat you'll need to succeed Proven experience managing responsive repairs within social housing Strong knowledge of disrepair processes and housing maintenance legislation Full UK Driving Licence Experience leading directly employed operatives and supervisory teams IOSH/SMSTS qualification