Customer Service Advisor

Job Description
As a Customer Service Advisor - 9-month Fixed Term Contract you will join the Customer Service team within the MMS Business Unit, where you will support customers and internal teams by managing sales orders, service work orders, and enquiries. This role plays a key part in delivering a reliable and efficient service experience, helping to build trust and long-lasting relationships with customers while ensuring operational accuracy and timely delivery.

Responsibilities

• Process sales orders and service work orders accurately and within agreed timelines using internal systems
• Manage the shared inbox and respond to customer and internal enquiries with clear and timely communication
• Handle incoming calls relating to orders, pricing, product queries, and service requests
• Maintain and update customer records while ensuring data accuracy across systems
• Collaborate with supply chain, warehouse, and depot teams to ensure smooth order fulfilment
• Coordinate returns, loan equipment requests, and related documentation and logistics
• Resolve customer concerns professionally, including managing complaints and escalating where required
• Support internal teams by routing enquiries and maintaining strong working relationships across functions

Preferred Requirements

• Experience in a customer service environment, ideally with order processing or service coordination
• Confident in handling customer queries and resolving concerns in a calm and structured way
• Strong attention to detail with the ability to manage and process high volumes of data
• Comfortable using systems such as Microsoft Outlook, Excel, and CRM tools
• Clear communicator who can build positive relationships across teams and with customers
• Organised and proactive, able to prioritise tasks and manage time effectively

Work Arrangement
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.

Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

Salary Range: £26,500 - £27,500 + benefits

BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.