Spa and Wellness Operations Manager

Pay: £35,000.00 per year

Are you the right candidate for this opportunity Make sure to read the full description below.
Spa and Wellness Operations Manager
We are looking for a talented and passionate Spa and Wellness Operations Manager to join our exclusive Maya Blue Wellness Centre at the Titanic Hotel, Liverpool.
The Titanic Hotel Liverpool is all about the restoration of one of our citys most historic and iconic buildings. It forms part of the Stanley Dock Village development overlooking the waters of Stanley Dock. The hotel is a hotel of unequalled proportion of size, service and style.
Hotel Facilities include:
The hotel has 153 bedrooms, the smallest room being 56 sq. metres. Our bedroom types are Classic, Superior and Presidential Suites.
We have Stanleys Restaurant & Bar, which has 140 covers. We have the Rum Bar which is our Cocktail & Coffee Lounge.
We have a Thermal Suite with 10 treatment rooms, relaxation room, sauna, samarium, steam room, foot baths & experience shower plus a fully equipped gym.
About the Role
As Spa and Wellness Operations Manager you will be a professional business manager responsible for the flawless running of the Wellness Centre by continuing to develop our first class team and ensuring they provide exceptional personal guest service.
You will ensure that departmental standards, goals and targets are achieved whilst ensuring the achievement of optimum profitability and maintaining the financial control of the department.
You will oversee daily operations across all the Wellness facilities including treatment rooms, pool, gym and relaxation areas.
You will manage customer feedback effectively to ensure continuous service and programme improvement.
This role offers an exciting opportunity to join an outstanding team renowned for their approach to training, career development and progression.
What we are looking for:
We are looking for a highly motivated individual, who has worked in a similar role.
Confident communicator with exceptional people skills and the ability to develop your team to deliver an outstanding product and guest service.
Passionate about your team and Wellness environment and will have previous experience of training & leading within a similar role in a quality hotel environment. xwzovoh
Minimum 2 years experience in a luxury spa or wellness environment
Demonstrated leadership capability with a proactive, solution-focused mindset
Strong communication skills with the ability to lead, coach and delegate effectively
High attention to detail and commitment to luxury service standards
Basic understanding of budgets, KPIs, forecasting and operational performance
Experience with spa management systems and computer applications like Prem Spa, Journey etc.
Other skills that will need to be demonstrated include:
Great team leading & building skills
Excellent selling skills
Exceptional customer care skills
Empathy for your colleagues
Ability to work under pressure
Pride and attention to detail in your work
An exceptional & consistent personal presentation
Distinctive, professional and warm personality
Confidence & professionalism in dealing with high profile clients
All applicants who are offered employment will need to provide satisfactory references and their right to live and work in the UK before their appointment is confirmed.
Job Type: Full-time
Benefits:
Canteen
Company pension
Discounted or free food
Employee discount
On-site parking
Referral programme
Sick pay
Work Location: In person
Benefits:
Canteen
Discounted or free food
Employee discount
Health & wellbeing programme
Referral programme
Work Location: In person