Service Centre Contract Coordinator

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Reporting into the Duty Mnager, the Service Centre Contract Coordinator will be responsible for providing day to day administration support across Corporate Networks and NRTS contracts.

This is an office-based role, working in Quinton 5 days a week.

What you’ll do:

Provide administration for incident management, which includes building resources, phone calls and organising traffic management.

Organise Spurs arising from field resources, managing calls and emails ensuring they are sent to the correct resolver group.

To ensure records are accurately maintained to time and plan

Ensure documentation tracking and database are maintained in accordance with the contract within time and to plan

Liaise with Third Party companies to arrange works

Able to demonstrate a highly professional manner when dealing with clients and customers.

Who you are:

You will have previous coordination / administrative experience gained within the NRTS or Corporate Networks (CNS).

Key Requirements:

Good incident management and communication skills

Organised, methodical, with the ability to react to changing circumstances and work under pressure

Ability to work towards KPI's and strict SLA's

Good IT skills for Excel and Microsoft Word are essential

ITIL 4 Qualification

Must have SC Clearance

The additional benefits with this role:

26 days holiday, plus public holidays, and the option to buy or sell five days each year

Company pension scheme

A range of family friendly policies

Occupational health support and wellbeing Portal

Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams We are guided by our values and behaviours:

Be Inclusive

Take Responsibility

Collaborate

Be Customer-focussed

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

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