Customer Services Assistant

Front of House / Reception & Concierge Assistant (Temporary – Maternity Cover)Location: Trafford Park, Manchester Contract: Temporary (3–9 months) Hours: 22 hours per week Pay: £13.45 per hour About the RoleWe’re looking for a confident, friendly, and proactive Front of House / Reception & Concierge Assistant to provide exceptional customer service during a maternity-leave period. You’ll be the first point of contact for visitors, ensuring a warm welcome and smooth experience throughout their visit. Key Responsibilities Front of house support — greeting visitors, managing check-ins, and maintaining a professional reception area Reception duties — answering calls, handling enquiries, managing bookings, and providing general administrative support Concierge-style service — assisting guests, offering information, and ensuring a high?quality customer experience Customer service — resolving queries, supporting the team, and representing the organisation positively Shift PatternYou will work 3 shifts per week, totalling 22 hours, on a rotating schedule: 1:30pm – 8:00pm 10:00am – 6:00pm Every other Saturday: 10:00am – 6:00pm About YouWe’d love to hear from you if you are: Customer-focused with a warm, approachable manner Organised and reliable with strong attention to detail Confident using reception systems and handling enquiries Able to work independently and as part of a small team Why Join Us? Competitive hourly rate Supportive team environment Varied and engaging front-of-house role Ideal for someone seeking part?time hours with consistent shifts How to ApplyIf this sounds like the perfect fit for you, send your CV and a short cover note explaining your experience in front-of-house or customer-facing roles. How to Apply: Call Helen on (phone number removed) or Email (url removed) This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time