IT Helpdesk Specialist

Job Description

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

We are looking for an IT Helpdesk Specialist to carry a client through their busy period for the next 3-6 months

You will be responsible for configuring and setting up systems, technology solutions for existing customers and manage the day-to-day queries. You'll work closely with internal stakeholders to understand requirements, ensure systems are correctly configured, deliver 1 line support and ensure systems are upgraded when with existing customers.

If you have experience working with POS systems and enjoy combining technical problem-solving with implementation, we'd love to hear from you.

ResponsibilitiesAs an IT Helpdesk Specialist, you will be responsible for...

• Configure and set up systems, perform upgrades and provide solutions to customer requirements
• Prepare and test systems prior to customer go live
• Troubleshoot software and back-office system issues
• Provide second-line support for more complex configuration and provisioning queries
• Work closely with Sales, Support, Engineering and Project teams to ensure a smooth onboarding experience.

RequirementsAs an IT Helpdesk Specialist, you will need...

• Previous experience in a helpdesk or 1 line support role
• Strong troubleshooting and problem-solving skills.
• A proactive and positive approach to customer support.

BenefitsAs an IT Helpdesk Specialist, you will get...

• Opportunity to join a leading and growing business.
• Supportive and collaborative working environment.
• Modern office environment
• The chance to work with innovative technology and a wide range of customers.

If you're looking for a role where you can combine technical expertise and project support, we'd love to hear from you.

Rutherford Briant is passionate about equity, diversity, and inclusion. xwzovoh We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.