Head Concierge

Head Concierge - Luxury Residential

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Location: West London (near Ealing) | Salary: £35,000 | Shifts: 4 on/4 off, 7am-7pm
Join a major new and growing residential community and lead a busy front-of-house/concierge team, ensuring exceptional resident experience. Perfect for candidates from hotels or premium hospitality who thrive in fast-paced, high-standard environments, with strong management experience.
Key agenda of the role:
Lead concierge/front-of-house team
Drive service standards & resident satisfaction
Manage rotas, holidays, sickness & lateness
Oversee day-to-night handovers
Handle high-volume operational workload
Work with site leadership to streamline operations
Busy, high-visibility role in a professional environment!
The Ideal Head Concierge
Thrives under pressure & leads from the front
Operationally resilient & proactive
Maintains high standards consistently
Hotel or high-end service experience preferred
Certifications (IOSH, Security, TPI) are a bonus!
Benefits to you will include:
Group Life Insurance & Pension
Annual Salary Reviews & Career Progression Training
Gym & Retail Discounts
Learning & Leisure Perks
Health & Well-being schemes, apps and xwzovoh support
Cash Bonus for Referring a Friend, Customer Feedback Bonus, Referral Incentive Scheme, Length of Service Annual Leave
Why Apply!?
Lead a high-performing team in a flagship, complex residential development in West London
Real operational ownership & visible impact
Busy, rewarding role with growth and progression potential
Immediate start available, but we'd wait for the right candidate too!