Self Storage Team Leader

Job Title: Sales Team Leader Are you an experienced and dynamic sales/call centre manager, looking for your next challenge within a fast growing company and fast growing industry sector? We are looking for a motivated Sales Team Leader, with a growth mindset to lead a small team of Sales Advisors and support the company to achieve ambitious growth goals, whilst maintaining the highest levels of customer services. Benefits: * A competitive salary with company bonus scheme, to recognise high performance. * Opportunities for ongoing professional development to grow your career. * A supportive and high-energy team culture where your contributions matter. * Perks such as free on-site parking and a generous holiday allowance, making your work-life balance a priority. Your Role: As a Sales Team Leader, you’ll: * Coach and train your team to excel and hit key performance indicators (KPIs) * Train and develop the team in navigating customers through the sales process and converting enquiries into sales and reservations (inbound calls and email enquiries). * Be responsible for the professional development and management of your team; focusing on sales training, coaching advisors on quality, personal development and monthly 121’s and performance management. * Ensure customers are given the best customer experience and customer journey, starting from the initial enquiry stage, all the way to the end of their contracts - with the aim of driving repeat custom. What We’re Looking For: You’re a natural leader with: * Proven sales leadership experience (3+ years), ideally within a call centre/telesales envrionment (this role involves dealing with inbound calls and emails). * Strong coaching, communication, and organisational skills. * Analytical mind set to interpret data and drive decision making. * Resilience, adaptability, and the ability to thrive under pressure. The Ideal Candidate – Key Qualities: * You’re not just a manager; you’re a coach who understands how to motivate a team to excel while keeping team morale high. * You have a results-driven approach with the ability to manage and interpret data, ensuring performance metrics are always met. * You thrive under pressure, maintain high attention to detail, and adapt quickly to dynamic environments. * Emotional intelligence and strong communication skills enable you to handle everything from sales strategy meetings to resolving individual customer concerns. * Focused on delivering the highest levels of service and going the extra mile for custtomers - creating a strong customer service culture. This role is perfect for someone who loves to lead, innovate, and achieve while creating a positive and motivational team environment