Claims Manager

Claims Manager   Location: Birmingham (Hybrid – 2 days office, 3 days home working) Salary: £50,000 + Benefits Job Type: Full-Time, Permanent   An established and growing insurance organisation is seeking an experienced Claims Manager to lead a high-performing Commercial Claims team. This is an excellent opportunity for a people-focused leader with strong commercial insurance claims experience and a passion for developing teams.   Working within a dynamic and collaborative environment, you will take ownership of a team of Claims Handlers and Claims Executives, driving performance, enhancing technical capability, and ensuring exceptional service delivery for clients.   Key Responsibilities Lead, motivate, and develop a team of Claims Handlers and Claims Executives Conduct regular one-to-ones, performance reviews, and development planning Drive team performance through effective coaching, mentoring, and leadership Oversee day-to-day commercial claims operations, ensuring service excellence Implement and support operational strategies, policies, and procedures Analyse management information and performance data to identify improvement opportunities Work closely with key stakeholders across the business to enhance service delivery and team capability Manage escalated client queries and complaints in line with regulatory requirements  About You Previous managerial or team leadership experience within the commercial insurance claims market A minimum of 3 years' experience leading and developing teams Strong commercial insurance claims knowledge and technical expertise A proven track record of improving team performance and service delivery Excellent communication, coaching, and stakeholder management skills Experience using management information and reporting data to drive decision-making Cert CII qualification (or currently working towards it) would be advantageous  What's on Offer? Salary of £50,000 Hybrid working arrangement (2 days office, 3 days home) Opportunity to lead an established and successful commercial claims team Career development within a growing and respected insurance business Supportive and collaborative working environment