IT Service Management Specialist

IT Service Delivery Specialist London - 2 days in the office £100 to £150 a day 6 Months Contract + Extension A leading global pioneering firm is seeking a data-driven IT Service Delivery Specialist to take ownership of operational governance and continuous improvement across their technology landscape. In this role, you won't be managing infrastructure directly; instead, you will be the driving force ensuring external providers and internal support teams deliver a seamless, high-quality end-user experience. You will act as a key operational liaison and will champion service quality, analyse performance metrics, and orchestrate swift resolutions during high-priority escalations. Key Responsibilities: Lead regular performance reviews with the global IT service desk and external vendors to ensure they meet agreed targets. Act as the central point of contact during critical IT outages or when high-priority issues require urgent escalation. Maintain and update internal IT support guides, team workflows, and step-by-step operational procedures. Build strong relationships across business leaders, internal tech teams, and external suppliers to keep communication clear and maximise user satisfaction.Essential Skills: Strong knowledge of ITIL frameworks and operational governance. Ability to turn complex metrics into actionable insights and executive presentations. Confident leading P1/P2 incidents and handling high-pressure situations. Natural relationship builder skilled at managing stakeholders and leading vendor reviews. Track record of identifying process gaps and driving continuous service improvement (CSI).London - 2 days in the office | £100 to £150 a day | 6 Months Contract + Extension (Inside IR35) If you are a highly organized ITSM professional who thrives on optimisation, communication, and operational excellence, then I want to hear from you. Send your CV to (url removed) or apply directly to the ad. Randstad Technologies is acting as an Employment Business in relation to this vacancy