Business Analyst

Sanderson Careers

ScreenedContract

Birmingham

£460/day

Posted 2 weeks ago

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About the role

Business Analyst - Customer Loyalty

6 month initial contract. £460 per day (Outside IR35)

We're looking for a Business Analyst to support the development and enhancement of a customer loyalty and mobile app platform. This is a hands-on role focused on improving customer engagement through digital features, personalised rewards and gamification.

You'll work closely with digital, product and technical teams to shape new features, map customer journeys and translate business ideas into clear requirements for delivery. Initiatives include reward mechanics, customer missions, "Spin to Win" promotions and targeted engagement features designed to drive bookings and footfall.

What we're looking for

Strong Business Analysis experience within digital, customer-facing or product-led environments.
Must have experience within retail, hospitality, leisure or other consumer-facing businesses
Experience working on customer loyalty, CRM, mobile apps or customer engagement platforms.
Exposure to rewards, promotions, or personalised customer experiences.
Experience mapping customer journeys and workflows, identifying opportunities to improve engagement and the overall customer experience.
Ability to work closely with product owners, developers and wider stakeho...

About this listing

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