Billing & Collection Officer (local authority)

Billing & Collections Officer – Local Authority

Location: Wembley (Hybrid Working) Job Type: Full-time, Temporary (Ongoing) Rate: £18.65 per hour (PAYE) / £24.65 per hour (Umbrella) Start Date: Immediate

About the Role

We are currently recruiting for an experienced Billing & Collections Officer to join a busy Local Authority team based in Wembley. This is an ongoing temporary assignment offering hybrid working and an immediate start.

This is an excellent opportunity for a skilled revenues and recovery professional with experience across a range of debt streams including Council Tax, Business Rates, and sundry debt collection.

Key Responsibilities

• Administer, bill, and collect a range of debts including:
  • Council Tax
  • Business Rates
  • Adult Social Care Debt
  • Sundry Debt
  • Housing Benefit Overpayments
  • Parking and Road Traffic debts
• Identify liable parties, assess liability dates, and apply discounts, exemptions, and reductions.
• Maintain accurate billing records and update revenue databases.
• Manage customer enquiries across multiple channels (phone, email, face-to-face, online).
• Progress cases through recovery stages to maximise collection and minimise arrears.