Major Incident and Problem Manager

Major Incident and Problem Manager Newcastle upon Tyne - ONSITE 4 DAYS PER WEEK (1 Day WFH) £45k-£55k One of my international clients' is looking to bring onboard an experienced Major Incident and Problem Manager, on a permanent basis, to be based in their offices in Newcastle upon Tyne. My client is currently embarking on a transformation journey, which includes the creation of a new function to manage all major incidents and problems, which arise daily within the IT Operations. As such, my client is looking for an experienced expert/consultant who can lead the way to design, implement and manage the incident and problem function. You will be responsible for managing incidents throughout the day, escalating where needed and ensure all details are recorded appropriately. This will then be used for continuous improvement purposes, identifying trends and allowing for suitable operational changes to prevent future incidents. From a Problem perspective, you will be required to propose how to manage current problems and create a roadmap to improve maturity over time. The Next Steps If you are interested, please submit a copy of your updated CV to be considered