Reception and Accommodation Manager

Reception and Accommodation Manager

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
YHA Borrowdale, Longthwaite, Borrowdale, Keswick, Cumbria, CA12 5XE
Fixed term, flexible contract - June to November 2026
25 - 42.5 hours per week
£13.63 per hour
Staff accommodation is available at a rate of £74.62 per week
Are you looking for a fun and varied job in hospitality management? YHA Borrowdale are looking for a Reception and Accommodation Manager to support the Hostel Manager!
Our stunning wooden hostel sits within a truly spectacular landscape, attracting visitors from far and wide who come to explore the mountains and enjoy the lakes. This is a fast-paced and demanding role, ideal for someone who thrives on challengeleading a team, managing bookings and guest experiences, and getting hands-on with the day-to-day work needed to keep the hostel running smoothly.
As a Reception and Accommodation Manager youll support the Hostel Manager with the day-to-day management of the hostel. Youll create a great place for our teams to work and ensure our guests have a great experience in our hostels.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
10 nights free hostel stays per year for you and up to 3 friends or family

Access to YHAs staff discount and cash back portal

Free YHA Membership each year

Access to support via our Employee Assistance Program

Theres lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.
What will you be doing as a Reception and Accommodation Manager?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
Leading the team in providing excellent and consistent levels of customer service to agreed YHA standards

Monitor and control expenditure within the reception function

Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.

Managing the rota to ensure correct levels of staffing in reception

Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence

What Skills and Experience do you need to be a Reception and Accommodation Manager?
Our Reception and Accommodation Managers are responsible for the line management of their teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of guests.
To provide this service we are looking for candidates who have:
Experience in hospitality or customer service, including the management and delivery of a quality service

Experience of managing a team experience of leading others, providing guidance to members of your team

NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable)

Food safety level 2 and APLH level 2 qualifications (desirable)

Ability to manage varying pressures, include peaks in workload demands can prioritise, able to deal with conflicting duties

Basic IT skills (ideally Microsoft Office) able to use Microsoft Word, Outlook, Excel

Knowledge and understanding of the core purpose of YHA what YHA does and how we do it

Demonstration of our HEART values theyre part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. xwzovoh You can also check on the progress of your application if you have signed up to Connect - our online candidate portal
If you require reasonable adjustments during the recruitment process, please get in touch by emailing .
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Reception & Accommodation Manager