Customer Success Manager

Customer Success Manager – IT Managed Services Salary: Up to £45,000 per annum Location: Harrow, London – Hybrid Working Start Date: Immediate Job Type: Full-time, Permanent Working Pattern: Hybrid – Harrow office, home working and client sites An exciting opportunity has arisen for an experienced Customer Success Manager / Account Manager to join a growing Managed Services Provider delivering end-to-end IT services and technical support to businesses across the UK. This is a commercially focused role combining customer success, account management and business growth. You will manage an existing portfolio of B2B clients, develop strong long-term relationships and identify opportunities to increase revenue through additional services and solutions. Key Responsibilities * Manage and develop a portfolio of B2B customer accounts * Build strong client relationships and provide an exceptional level of service * Identify opportunities to increase revenue and grow existing accounts * Develop new customer relationships and support new business growth * Work towards monthly, quarterly and annual revenue and margin targets * Manage sales pipelines, forecasts and commercial opportunities * Maintain regular contact with customers through calls and face-to-face meetings * Work closely with internal teams to resolve issues and deliver against customer requirements About You We are looking for a commercially minded, customer-focused professional who is confident managing B2B relationships and comfortable working within a fast-paced technology environment. The successful candidate will ideally have: * 1–5 years' experience within a B2B account management or customer management role, OR 3–7 years' relevant technical customer service experience within a Managed IT Services (MSP) environment * Strong B2B customer service and relationship management skills * Previous IT or Managed Services experience is highly desirable * Good understanding of sales cycles, pipeline management and forecasting * Strong commercial awareness with the ability to grow revenue and margin * Excellent written and verbal communication skills * Strong organisation, prioritisation and time-management skills * A proactive, self-starting approach and ability to work without constant supervision * Full right to work in the UK What's on Offer? * Salary up to £45,000 per annum * Hybrid working across the Harrow office, home and client sites * Immediate start available * Career progression and personal development plans * Funded professional training * Private medical insurance and company pension * Modern air-conditioned offices with shower facilities The position will involve some UK travel to customer sites, so candidates should be comfortable attending regular client meetings when required. If you have a background in B2B customer success, account management or technical customer service and want a role where you can take ownership of client relationships while contributing directly to commercial growth, we would be keen to hear from you. Apply today for immediate consideration