Tenancy Sustainment Officer

Belmont Recruitment are currently looking for a Tenancy Sustainment Officer to join a busy Housing Service based in Stoke on Trent. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities * Assess individuals against the scheme's eligibility criteria and support them through the housing process. * Provide housing management and tenancy sustainment support to residents with complex needs. * Complete regular home visits and inspections to ensure properties are safe, clean and well maintained. * Carry out safety checks and identify and report any repairs, hazards or property concerns. * Support residents to understand their tenancy responsibilities and maintain their accommodation. * Assist with budgeting, rent payments, arrears and financial inclusion. * Monitor rent accounts and follow appropriate arrears and tenancy management procedures. * Help residents develop practical skills for independent living, including managing their home and daily responsibilities. * Maintain accurate tenancy records, case notes and reports using online systems and mobile devices. * Identify, monitor and report safeguarding concerns in line with relevant policies and procedures. * Work with other agencies and professionals to help residents overcome barriers and sustain their tenancies. Requirements: * Experience working with vulnerable people and individuals with multiple or complex needs. * Experience within housing, homelessness, supported housing or tenancy sustainment. * An understanding of the barriers faced by people who may be excluded from the housing register. * Experience supporting people to maintain their accommodation and develop independent living skills. * Knowledge of rent accounts, rent arrears and tenancy management processes. Please apply with an up to date CV ASAP if this role would be of interest to you