Complaints Team Leader - 12-month FTC

Anderson Knight is recruiting a Team Leader for a 12-month FTC on behalf of a Glasgow-based client within a regulated financial services environment. This is a hands-on leadership role where you will be responsible for driving team performance, ensuring high-quality customer outcomes, and supporting daily operations. You’ll lead from the front, balancing people management with active involvement in day-to-day workflow. Hours: 35 per week (Monday- Fri 8am-8pm and Sat- Sunday 9am-6pm), however this is rota managed and can be discussed at screening. Salary: £35,750 What you’ll be doing: • Leading and motivating a team to deliver high-quality service in line with regulatory standards • Managing daily workloads, allocating tasks, and ensuring SLAs are achieved • Acting as the main point of contact for operational queries and escalations • Supporting with day-to-day tasks during peak periods (hands-on approx. 40% of role) • Monitoring performance, providing feedback, and conducting 1-1s and coaching sessions • Supporting recruitment, onboarding, and ongoing development of team members • Ensuring compliance with data protection, AML, and regulatory requirements • Driving continuous improvement and contributing to a positive, solution-focused team culture What we’re looking for: • Previous experience in a Team Leader or senior role within a regulated environment • Strong people management and coaching skills • Ability to manage workloads and drive team performance • Excellent communication and stakeholder management skills • Strong attention to detail with a focus on compliance and risk • Proactive, adaptable, and solutions-focused approach Experience within financial services or a regulated environment is essential. If you’re interested, please submit your CV in confidence