Outpatient Administration

Job summaryWe currently have two vacant full time posts, covering 37.5 hours and 30 hours per week. We are looking for a friendly, self-motivated, and confident person with experience in providing a high standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Outpatient Reception at Ashford and St Peters NHS Foundation Trust. The post holder will work across the Trust sites, which could include Woking Community Hospital.If you find fulfilment in working in a dynamic and demanding environment, this role offers you the opportunity to truly impact the service we provide to our local community, with the patient's needs always at the heart of our operations.The successful candidate must have previous reception experience and have excellent communication and customer service skills.The post holder will play a crucial role in delivering top-notch, safe, and compassionate healthcare to patients. By supporting and welcoming patients into services that cater to their unique needs, the Outpatient Administrator will also provide administrative support to a team, acting as a bridge between patients, doctors, practitioners, and other healthcare professionals, and managing appointments. The staff member will consistently deliver high-quality customer service and maintain a professional demeanour at all times.Main duties of the jobThe post holder will play a crucial role in delivering top-notch, safe, and compassionate healthcare to patients. By supporting and welcoming patients into services that cater to their unique needs, the Outpatient Administrator will also provide administrative support to a team, acting as a bridge between patients, doctors, practitioners, and other healthcare professionals, and managing appointments. The staff member will consistently deliver high-quality customer service and maintain a professional demeanor at all times.About usAshford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.We can offer you the full range of NHS benefits and discounts.Please note that adverts may close early, so early application is encouraged.For more information about careers at ASPH please visit: posted17 September 2026Pay schemeAgenda for changeBandBand 3Salary
27,106 to 28,850 a year
per annum inc. HCAS pro rata
ContractPermanentWorking pattern

Full-time,

Part-time

Reference number323-AC6379-ED-AJob locationsAshford and St Peters HospitalLondon RoadAshford, SurreyTW15 3AAUnited KingdomJob descriptionJob responsibilitiesThe post holder will play a crucial role in delivering top-notch, safe, and compassionate healthcare to patients. By supporting and welcoming patients into services that cater to their unique needs, the Outpatient Administrator will also provide administrative support to a team, acting as a bridge between patients, doctors, practitioners, and other healthcare professionals, and managing appointments. The staff member will consistently deliver high-quality customer service and maintain a professional demeanor at all times.
Job description
Job responsibilitiesThe post holder will play a crucial role in delivering top-notch, safe, and compassionate healthcare to patients. By supporting and welcoming patients into services that cater to their unique needs, the Outpatient Administrator will also provide administrative support to a team, acting as a bridge between patients, doctors, practitioners, and other healthcare professionals, and managing appointments. The staff member will consistently deliver high-quality customer service and maintain a professional demeanor at all times.Person Specification
Qualifications
EssentialEducated to GCSE Level(or Equivalent)DesirableConflict Resolution training
Knowledge
Essentialoo Familiar with Microsoft OfficeUnderstanding of Pathways and RTT requirementsIT literate with strong keyboard skillsDesirableMedical terminology
Experience
EssentialAdministration / Reception experienceCustomer Service experienceTelephone and face-to-face contact with clients and other people at all levels.DesirableExperience of working within the NHS or other Health industriesFamiliarity with Cerner/SSC
Person Specification

Qualifications
EssentialEducated to GCSE Level(or Equivalent)DesirableConflict Resolution training
Knowledge
Essentialoo Familiar with Microsoft OfficeUnderstanding of Pathways and RTT requirementsIT literate with strong keyboard skillsDesirableMedical terminology
Experience
EssentialAdministration / Reception experienceCustomer Service experienceTelephone and face-to-face contact with clients and other people at all levels.DesirableExperience of working within the NHS or other Health industriesFamiliarity with Cerner/SSCDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameAshford & St. Peter's Hospitals NHS Foundation TrustAddressAshford and St Peters HospitalLondon RoadAshford, SurreyTW15 3AAUnited KingdomEmployer's websiteEmployer detailsEmployer nameAshford & St. Peter's Hospitals NHS Foundation TrustAddressAshford and St Peters HospitalLondon RoadAshford, SurreyTW15 3AAUnited KingdomEmployer's website