Senior Business Operations Specialist - Sanction Operations

Job-ID: 604f1f05-34a3-4151-8ad0-ea4d35f606ecLocation: LondonSalary: 60978 - 68295 GBPType: Full timePosted: 2026-05-24Contact: ivy.chiang@klarna.comWhat you will do You will oversee the end-to-end sanctions screening process across Klarna’s Europe, UK, and Asia-Pacific operations, ensuring high-quality execution within an outsourced delivery model. You will act as the primary point of accountability for vendor performance, maintaining strong operational standards, managing escalations, and stepping in to handle complex or sensitive investigations when required. In this position, you will continuously improve processes, frameworks, and controls to ensure compliance with evolving sanctions regulations. You will also collaborate closely with Compliance, Legal, and MLRO functions to support regulatory obligations, audits, and policy alignment. Who you are • 3–5 years of experience in sanctions investigations, sanctions screening, or financial crime compliance within a regulated environment • Strong understanding of global sanctions regimes (EU, UN, UK and others) and their impact on business activities • Ability to assess complex cases, apply sound judgment, and document decisions clearly and accurately • Experience working with outsourced or third-party operations, with accountability for quality and performance outcomes • High attention to detail with the ability to manage multiple priorities and meet deadlines in a structured environment • Strong written and verbal communication skills, with the ability to engage effectively with internal and external stakeholders • Familiarity with sanctions screening tools and name-matching logic (e.g. LexisNexis, World-Check, Fircosoft) Awesome to have • Experience handling complex or sensitive sanctions investigations in-house • Experience supporting audits or regulatory examinations and responding to related enquiries • Knowledge of adverse media screening and open-source intelligence practices • Relevant certification such as Certified Global Sanctions Specialist (CGSS) or equivalent • Experience creating or maintaining Standard Operating Procedures and training materials Please include a CV in English Curious to learn more about Klarna and what it’s like to work here? Explore our career site!