Customer Service Coordinator

Streamline Recruitment are working in partnership with a well-established logistics and warehousing business based in Tilbury, who are looking to appoint a Customer Service Coordinator. This is a pivotal role within the operation, acting as the central point of contact between customers, warehouse teams, and transport functions to ensure a seamless end-to-end delivery service. This opportunity would suit someone with experience in logistics, transport operations, or a fast-paced customer service environment who enjoys problem-solving, clear communication, and keeping operations running smoothly behind the scenes. You will play a key role in managing customer relationships and supporting the daily movement of goods in and out of the warehouse. A large part of the role focuses on keeping customers informed, handling queries efficiently, and ensuring all internal systems are accurately maintained and updated. Typical duties will include: * Managing incoming customer queries relating to deliveries, orders, and service updates, ensuring a prompt and professional response at all times. * Coordinating the booking in of goods and maintaining accurate system entries across all relevant platforms. * Tracking delivery progress and proactively updating customers on any delays, changes, or issues. * Working closely with warehouse and transport teams to ensure smooth communication and operational alignment. * Investigating and resolving customer queries or complaints, escalating where required to ensure timely resolution. * Maintaining accurate records of shipments, deliveries, and customer information across internal systems. * Producing and updating reports using Excel to support operational performance tracking and customer visibility. * Providing general administrative support across logistics and customer service functions. * Building and maintaining strong relationships with both internal teams and external customers. About You: * Previous experience within logistics, transport, warehousing, or a similar customer-focused role * High attention to detail, particularly when working with data and system updates * Competent using Microsoft Excel, including basic reporting, filtering, and data entry * Able to prioritise workload effectively in a busy, fast-paced environment What’s on Offer: £28,000–£30,000 salary depending on experience Monday to Friday, 08:00–17:00 – no weekend working 21 days holiday + bank holidays If you are interested in discussing further please appy today