Leasehold & Service Charge Officer

We're recruiting on behalf of a well-established Housing provider for a Third Party Management Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents' interests, ensuring contractual compliance, and driving high service standards across managed estates.

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This is a temporary role however you will have the opportunity to apply for the role permanently if you wish. This is a hybrid role, 2 days from the office and the rest of the week from home.
What You'll Be Doing:
Overseeing third-party agreements, head leases and managing agents

Scrutinising service charge demands, accounts and formal notices

Monitoring contractor performance against KPIs and SLAs

Investigating and escalating disputes or non-compliance

Supporting financial and building safety compliance monitoring

Acting as a key liaison between residents, managing agents and internal teams

Supporting delivery of leasehold and property management services

What They Look For:
Experience of overseeing third-party managing agents

Knowledge of leases, service level agreements and service xwzovoh charges

Ability to analyse financial information and performance data

Strong stakeholder engagement and influencing skills

Confident challenging underperformance and driving improvements

Ability to handle stage 1 complaints

If you're proactive, commercially aware and passionate about delivering high-quality services to residents, we'd love to hear from you.