Corporate Complaints Officer

Corporate Complaints Officer 37 hours per week Salary Range £33,699 to £37,105 pa pro-rata for hours worked Fixed Term Contract - 12 months Location: Stevenage About the role Reporting to the Head of Customer Services, you will play a pivotal role ensuring that complaints are effectively logged and triaged, investigations are meaningful, and corrective actions are implemented. You will play a crucial role in learning from complaints and communicating lessons learned to drive improvement. You will display strong leadership skills to create a team working environment based on excellent communication, collaboration, and hard work. You will be a key part of our business unit driving positive change across the organisation. About you • Complaint handling: You should demonstrate a good knowledge and experience of complaint handling in a Local Government setting. • Ombudsman: Have a good level of knowledge of the Local Ombudsman complaint handling code and its application. • Team management: Previous experience of managing teams inclusive of development/coaching one to ones and performance management. • Training: Display a strong ability to train and provide guidance to service managers and senior leaders. • Customer experience: Passionate about the Customer Experience and continuous improvement. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Closing date for receipt of applications: 31 May 2026 Interviews will be held week commencing: 08 June 2026