Travel Branch Manager

Are you a Travel Agency Manager or maybe looking to step into a Management role? Our Hampshire based client is looking for a Retail Manager to join their team.
This is a challenging position requiring quick thinking and a flexible approach, working in a small and friendly team environment. We place customer service before short term profit, and you will use and apply your in-depth knowledge of the travel industry and longhaul market to the full, to provide our customers with the very best holiday experience.
The Job:
* Converting walk-in, web-driven, email and phone enquiries into bookings
* Sourcing, creating and booking travel itineraries.
* Managing and administering bookings through to holiday completion
* Maintaining customer contact from initial enquiry to holiday completion and beyond
* Working closely with UK tour operators and our overseas partners
* Managing a portfolio of regular group bookings (typically 5 - 20 people) to events worldwide.
* Representing the company at local shows and events
* Developing and implementing retail marketing strategies, including social media posting and website updating
* Controlling mountains of paperwork

Skills Required:

* In-depth knowledge of the longhaul market
* Extensive travel agency experience
* Direct customer sales and relationship building
* Creating tailormade itineraries
* Organising group ...