Accommodation Manager / General Manager

Accommodation Manager / General Manager

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Shift: Monday - Friday
Hours: 9am-5pm
Location: Dublin, Ireland
Are you an experienced property, PBSA or hospitality professional looking for an opportunity to lead a premium residential community and make a real impact?
We are seeking an ambitious and driven Accommodation Manager / General Manager to take ownership of the day-to-day operation of a high-quality residence in Dublin, delivering an exceptional resident experience while driving operational excellence, occupancy performance and commercial success.

The Opportunity

As Accommodation Manager / General Manager, you will be responsible for the overall leadership, performance and standards of the residence. You will oversee all aspects of the operation, ensuring a safe, compliant, commercially focused and resident-centred environment.
This is a hands-on leadership role where you will work closely with onsite teams and support functions to ensure the residence consistently delivers exceptional service, strong occupancy and operational excellence.

Key Responsibilities
Operational Leadership

• Lead the smooth day-to-day operation of the residence, ensuring high standards are maintained across all areas.
• Drive a resident-first culture, delivering an exceptional customer experience throughout the resident lifecycle.
• Maintain strong site performance through effective planning, prioritisation and problem-solving.

Resident Experience & Occupancy

• Oversee the full resident journey from enquiry and arrival through to renewal, check-out and post-departure engagement.
• Support occupancy targets through collaboration with sales and marketing teams.
• Manage rent administration, deposits, resident records and tenancy-related processes.

Compliance & Facilities Management

• Coordinate maintenance programmes and contractor activity to ensure property standards remain consistently high.
• Ensure compliance with all health and safety, fire safety and regulatory requirements.
• Maintain accurate compliance documentation and site records.

Team Leadership

• Lead, coach and develop the onsite team, creating a positive and high-performing culture.
• Establish clear goals, responsibilities and performance expectations.
• Support team development and succession planning.

Commercial & Financial Performance

• Monitor operational performance, occupancy levels, income collection and service delivery.
• Use reporting and data insights to identify opportunities for improvement and mitigate risk.
• Collaborate with key stakeholders to drive commercial success and operational efficiency.

About You
Essential Requirements

• Experience managing or supporting operations within PBSA, co-living, residential property, hospitality or a similar environment.
• Current PSRA Licence (Category C and D where applicable).
• Strong understanding of resident experience, occupancy management, RTB processes and administrative controls.
• Experience coordinating maintenance, contractors and compliance activities.
• Ability to manage competing priorities including rent collection, complaints, deposits, cancellations and resident administration.
• Strong communication and stakeholder management skills.
• Commercial awareness with an understanding of how operational decisions impact occupancy, revenue, resident satisfaction and compliance.
• Previous experience leading and developing teams.

Desirable Skills & Experience

• Experience managing full site performance across multiple operational cycles.
• New residence mobilisation, launch or handover experience.
• Strong commercial and financial acumen, including cost control and performance analysis.
• Experience using PMS, CRM, maintenance and reporting systems.
• A track record of developing and mentoring team members.
• Relevant qualifications such as IOSH, NEBOSH, Fire Safety, First Aid, Mental Health First Aid, IRPM, CIH or a recognised leadership qualification.

What's on Offer?

• Opportunity to lead a premium residential community.
• A varied and rewarding leadership role with real autonomy.
• Career development opportunities within a growing and dynamic organisation.
• Collaborative and supportive working environment.
• The chance to make a meaningful impact on resident experience and operational performance. xwzovoh

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