Senior Customer Operations Specialist

Customer Operations Specialist Location: Market Harborough, UK Contract Type: Full-time (Monday Friday, 9:00 am 5:00 pm) - On Site Frimpeks Ltd is a leading global manufacturer of high-quality label stock. Operating from our state-of-the-art slitting facility in Market Harborough, we supply essential raw materials to the label conversion sector across the UK. We pride ourselves on precision, reliability, and our commitment to supporting our customers' continued growth. We are looking for a proactive Customer Operations Specialist to join our team. This is not a standard \"customer service\" desk role. We are looking for an individual who will take ownership of the customer journeyacting as the essential link between our production floor, our field-based sales team, and our clients. Sales Team Partnership: Act as the primary office-based partner to our field-based Sales Managers, providing them with the real-time information they need to effectively manage client relationships whilst out on the road. Proactive Account Management: Manage a portfolio of label converter accounts, taking responsibility for the full order lifecycle from initial inquiry to final delivery. Logistics Management: Oversee the coordination of orders, including both domestic distribution and international export shipments, ensuring all documentation and compliance requirements are met. Cross-Functional Collaboration: Work closely with the production and logistics teams to gather real-time data, ensuring all departments are aligned on customer needs. A Proactive Mindset: You dont wait for the phone to ring. Shipping Experience: Ideally, you possess experience in both domestic shipping and export order fulfilment. You understand the complexities of logistics, and while this is a key preference, we are happy to provide training for the right candidate who otherwise demonstrates the right aptitude and fit for our team. Collaborative Spirit: You thrive on working in tandem with field-based colleagues. Organisational Excellence: You are adept at juggling multiple orders and data points without dropping the ball. Previous experience in manufacturing, print, packaging, or supply chain coordination is a distinct advantage, though a willingness to learn our specific product range is essential. Working Hours: Monday Friday, 9:00 am 5:00 pm. Annual Leave: 25 days holiday plus bank holidays. A professional, supportive, and fast-paced office environment based in Market Harborough. xkybehq We celebrate diversity and are committed to creating an inclusive environment for all employees.