Waiter / Waitress

We are looking for enthusiastic, professional, and customer-focused Waiters and Waitresses to join the Food & Beverage team at our luxury 5-star hotel in Seaham, County Durham.As a member of our restaurant team, you will be responsible for delivering exceptional dining experiences, ensuring every guest receives attentive, personalised service in keeping with the high standards of a luxury hospitality environment.Whether serving breakfast, lunch, afternoon tea, dinner or private events, you will play an important role in creating memorable experiences for our guests. Key Responsibilities * Welcome guests in a warm, friendly and professional manner. * Take food and beverage orders accurately and efficiently. * Serve food and drinks to the highest standards of presentation and service. * Develop a thorough knowledge of menus, ingredients, allergens, wine and beverage offerings. * Provide recommendations to guests and answer menu-related questions confidently. * Prepare and maintain restaurant tables to luxury standards before, during and after service. * Ensure all guest requests are dealt with promptly and professionally. * Process bills and payments accurately using the hotel's point-of-sale system. * Maintain high standards of cleanliness, hygiene and food safety throughout all service areas. * Work closely with the kitchen and bar teams to ensure smooth and efficient service. * Assist with private dining, weddings, conferences and special events as required. * Always represent the hotel with professionalism, courtesy and attention to detail. Essential Requirements * Previous experience in hospitality, restaurant or customer service is desirable but not essential, as full training will be provided. * Passion for delivering exceptional customer service. * Excellent communication and interpersonal skills. * Smart, professional appearance with a positive attitude. * Ability to work efficiently in a busy, fast-paced environment. * Strong teamwork skills with a willingness to support colleagues. * Flexible approach to working hours, including evenings, weekends and bank holidays. * Good attention to detail and commitment to maintaining the highest service standards. What We Offer * Competitive pay of £12.71 per hour. * Full-time and part-time opportunities available. * Full training and ongoing development. * Uniform provided. * Opportunity to work within a prestigious luxury 5-star hotel. * Friendly, supportive team environment. * Career progression opportunities within the Food & Beverage department and wider hotel operations. Hours of Work: Full-time and Part-time positions available, including evenings, weekends and bank holidays on a rota basis. 6:30am - 3:30pm 12:00pm - 9:00pm 3pm - 12:00am