Mortgage Service Administrator

Mortgage Services Administrator Stafford town centre · £28,783 · Permanent, full time (37.5 hrs, Mon-Sat including Saturday mornings)

A long-established, member-owned building society wants a Mortgage Services Administrator to keep its mortgage book running smoothly, accurately and with a personal touch. It's a post-offer and servicing role, close to a mortgage processor, in a small team that flexes across mortgages, savings and branch.

What you'll do

Verify documents to support underwriting, chase outstanding information and manage the shared mortgage and broker inboxes
Run product transfers and switches for residential and buy-to-let, including retention, self-build and SVR maturities, plus term and repayment changes
Produce redemption statements and monitor the interest-only book, contacting members on time
Manage deeds end to end: chasing on completion, logging, sealing, discharges and part releases
Handle arrears and forbearance administration with professionalism and empathy
Process Direct Debit changes, tax and duplicate statements, name and address changes, Powers of Attorney and death registrations
Take daily calls from members, brokers and solicitors, and help improve procedures
What you'll bring

Mortgage administration or processing experience, ideally at a smaller lender
Accuracy and attention to detail
Confident communication with members, brokers, solicitors, valuers and estate agents
Awareness of Consumer Duty, financial crime and data protection standards
Willingness to cross-train into savings and cover the branch when needed
Why apply

Variety across the whole life of a mortgage, in a town-centre office five minutes' walk from Stafford station
A member-first society with a supportive team
Ongoing training, including industry and internal learning
To apply, send your CV or contact Jordan Diston at Vivo Talent: (phone number removed) · (url removed)