Technical Support Officer

The starting salary for this role is £13,864 per annum (pro rata to £34,660 FTE), working 14.4 hours per week. We have an opportunity to join our Street Works Support Team as a Technical Support Officer, providing essential financial, customer service and administrative support to the wider Street Works function. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role As a Technical Support Officer within the Street Works team, you will play an important role in supporting the safe and efficient operation of Surrey's highway network. The role combines customer service and financial administration, requiring you to respond to enquiries from residents, utility companies and colleagues about street works, traffic disruption, permits and associated charges. You will review and process highway works information, raise invoices, maintain accurate records and ensure charges are correctly applied, while providing clear, timely information and resolving queries professionally. Working in a busy and supportive team, you will help ensure street works information is accurate, compliant and effectively communicated. Success in the role requires strong attention to detail, excellent customer service and the ability to work collaboratively in a continually evolving environment. Through effective record-keeping, problem-solving and customer engagement, you will help reduce complaints, support compliance and maintain positive relationships with residents, works promoters and internal stakeholders. Over the next 12-18 months, you will also support business continuity during Local Government Reorganisation, as Surrey County Council transitions to East Surrey Council and West Surrey Council. You will help maintain consistent processes, accurate data and clear communication across systems, supporting service quality and customer confidence during this period of change. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our