Product Support Specialist

Product Support Specialist Location: GarminHounsdown Business Park, Liberty House, Bulls Copse Rd, Totton, Southampton SO40 9LR Hours: 40 hours per week, Monday to Friday, 08:30 -17:30 Salary: £28,500 per annum, increasing after probation Plus Excellent Benefits Do you like electronics and smart devices? or do you have a passion for sport and activities? If so, then joining Garmin's Product Support team could be the role for you.

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

We provide outstanding training so that you become one of our Product Experts.

With classroom based training to begin with, you will then progress to the main floor to join your team where the training and progression continues throughout your career at Garmin.

Purpose of the job This role exists within a busy call centre environment providing technical advice, where you will be responsible for answering telephone, email and live chat enquiries from Garmin Europe consumers.

You will also be responsible for providing excellent quality advice in order to meet daily personal and team performance targets.

Key Duties & Responsibilities Respond to customer calls, emails and live chat in a timely manner within the required performance targets of the department.

Investigate customers problems, providing quality, accurate and factual replies; escalating customer queries as required.

Continually improve knowledge of the technologies developed by Garmin within the associates area of specialisation.

Identify growing problems and bring these to the attention of a Team Manager or Second Level Technical Support. xwzovoh

Provide the Marketing department with support during the organisation and execution of shows as required.

Education & Experience: Good Written and Verbal Communication Competent with PC's Benefits 21 days holiday (increases with service) plus Bank holidays Additional leave for Birthday and employment anniversary Pension Scheme Associate Share Purchase Scheme Discount on Garmin Products Digital GP Private Medical after 1 year service Cash Plan scheme for Dental, Optical and more (After Probation) Social Events Subsidised canteen Plus more benefits