Internal Sales Coordinator

Internal Sales Coordinator - Waterwells Business Park, Quedgeley, Gloucester

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Join a market leader and support our dynamic sales team

• Salary: £27,000-£30,000 basic (depending on experience) + bonuses/OTE
• Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme
• Hours: 37.5 per week, Monday-Friday
• Sector: Packaging Distribution

Unpack a rewarding sales career with Macfarlane Packaging
At Macfarlane Packaging, we're in the business of protecting what matters - our people, our customers, and the planet. We're equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. If you're eager to support a top-performing team and develop your skills in sales administration, read on…
Your Role: Internal Sales Coordinator
As a Internal Sales Coordinator, you'll play a pivotal role in underpinning our sales success. You'll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you'll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.
What You'll Be Doing

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

What We're Looking For
You'll be an organized and proactive professional with a knack for sales support. We're looking for someone who can keep the wheels turning and add value to our team by ensuring every customer interaction is top-notch. Specifically, we'd love to see:

• Minimum of 12 months' experience in a sales coordination, administration, or support role.
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Familiarity with the packaging or distribution sector is a plus.

What You Will Get
We provide a competitive basic salary alongside a rewarding incentive scheme designed to recognise and incentivise success. Our flexible benefits package includes:

• 25 days annual leave (rising to 27 with service) plus all public/bank holidays
• Additional holiday purchase scheme
• Contributory pension scheme
• Employee assistance programme to support wellbeing
• Extensive training and development opportunities
• Employee discount scheme (retail and leisure)
• Annual paid volunteering day
• Simply Health/Dental plan options
• Enhanced HR policies and long service awards
• Charitable giving options
• Financial support with eye tests and glasses (DSE users)
• EE mobile discount scheme

Shape Your Future with Us
At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you're expanding your skills in sales support or aspiring to new challenges, your future is bright with us.
Ready to Take Your Sales Career to the Next Level
We're moving quickly to find the right candidate, so apply now! Click ‘Apply' to submit your CV. All applications will be acknowledged, and we will be holding local interviews in
the coming weeks.
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. xwzovoh
No recruitment agencies, please.