Credit Controller - Cashflow & Debt Recovery Specialist

At Sureserve Energy Services UK, excellence is not just an expectation; it's our standard. We are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

From our Livingston office, you will take ownership of the end-to-end credit control process, ensuring invoices are paid on time, disputes are resolved quickly, and customer accounts are well managed.

Working closely with finance and operational teams, you’ll play a critical role in maintaining healthy cashflow and supporting business performance across multiple contracts within the energy and social housing sectors.

Key Responsibilities

• Proactively manage a portfolio of customer accounts to ensure timely collection of outstanding debt
• Build strong working relationships with internal stakeholders and external clients to resolve payment queries efficiently
• Monitor aged debt reports, identify risks, and allocate issues as required
• Lead on reconciliation of customer accounts and resolution of billing disputes
• Drive improvements in cash collection performance and debtor days (DSO)
• Issue statements, reminders, and formal communications in line with credit control procedures
• Work closely with operational teams to ensure accurate and timely invoicing
• Support month-end processes including reporting on debt position and cashflow forecasting
• Ensure adherence to credit control policies, procedures, and governance standards

Skills & Experience

• Proven experience in a Credit Controller or Accounts Receivable role, ideally within a fast‑paced or high‑volume environment
• Strong track record of improving cash collection and managing aged debt
• Confident communicator with the ability to influence and challenge stakeholders professionally
• Excellent attention to detail with strong reconciliation and problem‑solving skills
• Ability to manage multiple priorities and work to tight deadlines
• Strong Excel skills and experience working with finance systems
• Experience within construction, energy, utilities, or social housing sectors is advantageous

Our package:

• £27,400
• 29 days annual leave (includes statutory bank holidays and Christmas & New Year closure).
• Competitive annual leave package and enhanced family leave (maternity, paternity)
• Healthcare cash plan, cycle to work scheme, and electric vehicle leasing options
• Inclusive, diverse workplace culture with a Gender & Equality Working Group
• Sureserve Academy for career progression and learning

Diversity and Inclusion at Sureserve Energy Services UK

Sureserve is proud to be an equal opportunity employer, deeply committed to creating a diverse and inclusive environment. We encourage applications from all backgrounds and do not discriminate on the basis of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, age, disability, or veteran status.

If you require adjustments during the recruitment process to enable you to perform at your best, please contact SESUKHR@sureserve.co.uk.

Application and Next Steps

All successful candidates will be subject to our employment eligibility, right to work, and criminal reference checks before starting work with us.