Venue Find Consultant

About Us:

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the worlds most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&Es team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
While we cant guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. About the role:
We are looking for a Venue Find Consultant - Sourcing to join our dynamic team in our Derby office. In this role, you will act as the primary customer contact for our incoming venue sourcing and meeting requests and this role is to work on an array of client accounts in a variety of industry sectors. Do you work in a Customer Service environment, seek to exceed client expectations, are used to dealing with multiple requests and working within Service Level Agreements?
Sound like you? Read on!
As a Venue Find Consultant, you will:
Deliver an innovative, quality, venue find service that consistently exceeds clients expectations encompassing all meetings, incentives, conferences and exhibition categories.
To ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems, and processes in line with customer requirements.
To be fully conversant with the BCD Venue Search booking platform and work in accordance with the Venue Search Standard Operating Procedure.
Consistently apply and demonstrate venue and destination knowledge to all customers.
Continually develop excellent and venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars.
Work with the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.
Youre good at:
Proven Customer Service Experience.
Excellent communication skills along with a calm, positive and collaborative approach.
Comfortable dealing with people at all levels both face to face and by telephone / email.
MS Office skills including Excel, you will also have experience of entering and extracting data from databases.
Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change.
You might also have:
Knowledge of meetings & events venues in the UK/overseas.
Venue booking system experience. xwzovoh
Proven negotiating and contracting experience with external suppliers.
Our Benefits for this role:
Life Assurance x1 your annual salary
23 days holiday plus bank holidays
Birthday day off
Holiday Purchase Scheme - allowing up to 5 additional holidays days
Discounted rates on Hotels & Travel
Gym & Fitness Discounts
Pension Scheme
Company Sick pay
Lifestyle Benefits
You should know:
This role is Hybrid working in our Derby office with 3 days spent in the office and 2 days working from home
The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break
You may be required to travel to attend company meetings / events or familiarisation trips in the UK or Overseas
How to apply:
Click apply now to be considered
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