Head of Affinity

Head of AffinityApplylocations: London, United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R26\_Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Head of Affinity (Accident & Health) Location: London Package: £Negotiable + Bonus + Benefits The Head of Affinity Accident & Health will lead the strategy, underwriting performance, and growth of Millstream's Affinity A&H portfolio, with a strong emphasis on travel-related products, embedded insurance solutions, and digital distribution partnerships.This role will be instrumental in expanding Millstream's position as a leading provider of white-labelled and embedded insurance propositions, delivering scalable, partner-led solutions across UK markets. The successful candidate will combine deep A&H technical expertise with strong commercial instincts and a proven ability to build and manage high-performing affinity partnerships. Key Responsibilities Strategy & Growth Define and execute the Affinity A&H strategy, aligned with Millstream's growth ambitions in travel and personal accident & sickness products. Identify and develop opportunities in embedded insurance, digital platforms, and non-traditional distribution. Expand Millstream's presence across UK and selected international markets. Underwriting & Portfolio Management Own underwriting performance for the Affinity A&H portfolio, ensuring profitable and sustainable growth. Set underwriting appetite, pricing frameworks, and governance standards. Drive portfolio optimisation through data-led insights, monitoring loss ratios, partner performance, and product profitability. Maintain strong underwriting discipline aligned with capacity provider expectations. Affinity Partnerships & Distribution Lead the development and management of key affinity relationships, including: + Police Federations + Employee Benefits + Membership organisations, NGO's and digital platforms Structure and negotiate long-term, scalable partnerships. Collaborate with distribution and broker partners to deepen market reach. Product Development & Embedded Solutions Oversee development of travel and A&H products, including: + Travel insurance (multi-trip, embedded protection) + Personal Accident & Sickness + Ancillary A&H covers + Assistance-led and value-added propositions Drive innovation in API-enabled, embedded products aligned to partner journeys. Capacity & Market Management Work closely with capacity providers to: + Maintain strong relationships and confidence in Millstream's underwriting philosophy + Secure and optimise capacity for growth + Ensure alignment on risk appetite and performance expectations Financial Performance & Governance Deliver financial targets including GWP, revenue, and underwriting profitability. Provide regular portfolio reporting to senior leadership and capacity providers. Ensure compliance with FCA requirements and internal governance frameworks. Leadership & Team Development Lead and develop a high-performing underwriting and portfolio team. Embed a commercial, partner-centric and performance-driven culture. Strengthen technical underwriting capability alongside innovation and agility. Key Deliverables / Success Metrics Delivery of profitable growth in Affinity A&H portfolio Achievement of target loss ratio and combined ratio Expansion of high-quality embedded and affinity partnerships Strength and stability of capacity relationships Team performance, engagement, and retention Skills & Experience Required Technical & Market Expertise Significant A&H underwriting experience, ideally with travel or affinity focus Strong understanding of embedded insurance models and digital distribution Experience managing delegated authority or MGA environments Commercial & Partnership Skills Proven track record in building and scaling affinity or embedded distribution partnerships Strong negotiation skills and commercial judgment Experience working with capacity providers and reinsurers Leadership Experience leading underwriting or portfolio teams Ability to influence at senior level internally and externally Track record of delivering change, growth, and innovation Personal Attributes Entrepreneurial mindset with strong execution focus Data-driven and commercially astute Collaborative and partner-oriented Adaptable and comfortable in a growth-focused environment Qualifications ACII or equivalent (desirable) Key Stakeholders Chief Underwriting Officer & Executive Team Capacity Providers / Insurers Distribution & Broker Partners Claims & Assistance Providers Compliance & RiskWe are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.