Head of Customer Care

Location: Hybrid/London, NW1Salary: London - £70,398 - £87,998 per annum plus £5,000 car allowance / National - £64,043 - £80,054 per annum plus £5,000 car allowanceHours: 36 per week Contract Type: Permanent

Latimer by Clarion Housing Group delivers sustainable, affordable homes and builds communities across the UK.

We're the development arm of Clarion Housing Group, a business for social purpose. This means we reinvest any surplus in providing affordable housing and developing communities.

Ready for your next step within Latimer?

We're looking for a Head of Customer Care(New Build Defects) to lead and inspire the teams responsible for new build defect management and to protect our ability to consistently achieve gold-standard customer service. You'll set the tone for outstanding service, ensuring high performance across teams and strong ownership of customer outcomes. Working closely with the Team Leader, you'll provide clear leadership to the Customer Care and Quality Team in regard to service and defect management.

Collaboration sits at the heart of this role. You'll work in close partnership with the Head of Home Experience, Delivery teams and contractors to ensure defects are resolved efficiently, within SLA and in line with contract requirements, reducing complaints and building trust with customers. You'll bring subst...