Account Manager

Job Descriptionhackajob is collaborating with Colt Technology Services to connect them with exceptional professionals for this role.\ NWhy we need this role\ NWe are strengthening support for our largest and most complex global customers by introducing a Senior Sales Associate role.\ NThis role focuses on providing deep commercial, operational, and stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executives (AEs) to deliver consistent revenue growth, strong customer outcomes, and a best‑in‑class customer experience.\ NThe Senior Sales Associate manages increased complexity, scale, and senior‑level engagement while remaining an individual contributor role, with no people management or hierarchical responsibility over Sales Associates.\ NThe Senior Sales Associate focuses on:\ N\nSupporting theAE in managing large, complex, and global customers\ NOwning and driving high‑value and complex commercial activities\ NEngaging with seniorcustomer stakeholders and internal leadership\ NEnsuring rigorous execution across renewals, rerates, and transactional activity for strategic accounts\ N\nThis role is well‑suited for a commercially experienced sales professional who thrives in complex customer environments and enjoys operating as a trusted partner to both customers and AEs.\ NWhat you will do\ NStrategic Customer Engagement & Governance\ N\nPartner closely with the AE to manage a small portfolio of Colt’s most strategic and complex accounts.\ NAct as a senior day‑to‑day commercial contact, building strong relationships with senior customer stakeholders and key internal teams.\ NLead and contribute to customer governance activities such as service reviews, operational forums, and commercial touchpoints, while supporting AE‑led strategic engagements (QBRs, account planning, executive sessions).\ NDrive structured stakeholder engagement planning, ensuring alignment and effective communication across Colt and customer organisations.\ NAnticipate customer risks, dependencies, and commercial opportunities within complex, multi‑national account environments.\ N\nAdvanced CommercialManagement & Opportunity Execution\ N\nOwn and managecomplex transactional and renewal-related sales activities end to end, including pricing, rerates, contract changes, and commercial negotiations.\ NDrive opportunity progression across multiple products, regions, and stakeholders in partnership with Sales Engineering, CRM, Product, Deal Pricing, Legal, and Finance.\ NSupport the AE in identifying, shaping, and executing large or complex expansions, cross‑sell, and upsell opportunities.\ NProactively manage high‑value renewals to secure retention, improve outcomes, and identify growth opportunities.\ NEnsure commercial activity aligns with customer strategy, contractual obligations, and internal governance.\ NParticipate in customer meetings to progress opportunities, resolve issues, and strengthen commercial relationships.\ NSupport customer satisfaction initiatives and act as a point of escalation for complex commercial queries where appropriate.\ N\nData, Process & Sales Excellence\ N\nEnsure Salesforce data for assigned customers is accurate, complete, and continuously updated to enable reliable reporting, forecasting, customer communication, and pipeline visibility.\ NApply a disciplined approach to opportunity tracking, renewal planning, and commercial execution.\ NShare best practicesand insights across the team, supporting continuous improvement in how complex accounts are managed.\ N\nWhat we're looking for\ NExperience\n\ NProven B2B sales, account management, or commercial experience within technology, telecoms, or complex services environments.\ NExperience managing large, complex, or global customer accounts with multiple stakeholders.\ NStrong track record of supporting or owning high‑value renewals and transactional sales cycles.\ NHands‑on experience using CRM systems (e.G. Salesforce) to manage complex pipelines and customer data.\ NConfidence working with senior internal and external stakeholders.\ N\nSkills\n\ NStrong commercial acumenwith the ability to navigate complexity and ambiguity.\ NExcellent stakeholder management and communication skills at multiple organisational levels.\ NAbility to manage multiple high‑value opportunities and priorities simultaneously.\ NStrong collaborationskills across sales, engineering, product, finance, and operations teams.\ NHigh attention to detail combined with the ability to think strategically.\ N\nPersonal Attributes\ N\nProactive, self-driven, and comfortable operating with a high level of autonomy.\ NCalm and professional under pressure in complex customer situations.\ NCustomer‑centric mindset with a focus on long‑term value creation.\ NTrusted, dependable partner to AEs and internal teams.\ NCurious and committed to continuous learning in products, customers, and markets.\ N