BMS Account Manager

BMS Account Manager London/ South East London Salary up to £60-75K + Commission + Car/Car Allowance + Benefits The Key Account Manager owns the relationship with a portfolio of Clients most important Central Services clients. You will retain and grow these accounts by making sure our Building Performance services deliver measurable results for clients - lower energy use, reduced carbon and better-performing buildings - and by identifying where further services can add value. Working closely with Operations, you will be the client's primary point of contact. Client Relationships * Act as the primary point of contact for your key accounts, building trusted, long-term relationships with stakeholders at every level, from site teams to senior executives. * Understand each client's business objectives, estate, and energy and net zero goals. * Hold regular client business reviews to review performance, agree priorities and plan ahead. * Represent the voice of the customer internally, making sure client feedback shapes our services, propositions and processes. Account Growth & Commercial * Develop and deliver an account plan for each key account, setting out retention, growth and relationship objectives. * Identify opportunities to extend our services within existing accounts, bringing in specialists from other business lines where needed. * Lead bids and prepare compelling proposals, presentations and reports, including building surveys and BEMS upgrade or enhancement proposals. * Own contract renewals and commercial negotiations, protecting margin while securing long-term agreements. * Keep an accurate pipeline and forecast for your accounts in the CRM system. * Support the Finance team in resolving invoice queries and collecting overdue payments across your accounts. Service Delivery Oversight * Make sure work sold is profitable and deliverable, and is handed over to Operations clearly and on time. * Stay in regular contact with Operations so you understand service performance and upcoming deliverables for your clients. * Monitor service performance against contract and SLA commitments, escalating issues when needed to maintain service excellence. * Review lessons learned from projects and contracts to improve how we sell and deliver. If you're ready to play a critical role within a well-established company, don't hesitate to reach out on (url removed). INDUK