Service Delivery Manager - Responsive Repairs (Awaab's Law)

Job Description

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Service Delivery Manager - Responsive Repairs & Awaab's Law Phase 2

• East London (Hybrid Working Available)
• £350 per day
• Interim Contract | 6 Months+
• 36 Hours per Week | Monday to Friday

We are working with a forward-thinking public sector organisation to recruit an experienced Service Delivery Manager to lead the delivery of responsive repairs and maintenance services across a large and diverse housing portfolio.

This is a pivotal leadership role at a time of significant change within the sector, offering the opportunity to drive operational excellence while leading the implementation of Awaab's Law Phase 2. If you have a strong background in social housing repairs, operational leadership and service improvement, this is an excellent opportunity to make a real impact on residents' lives.

The Role

Reporting to the Head of Service, you will take ownership of responsive repairs and maintenance operations, ensuring the delivery of a safe, efficient and customer-focused service. You'll lead multidisciplinary teams, oversee contractor performance and drive improvements in productivity, quality and resident satisfaction.

You will play a key role in ensuring compliance with emerging regulatory requirements, while delivering high-performing repairs services that meet organisational objectives and resident expectations.

Key Responsibilities

• Lead the operational delivery of responsive repairs and maintenance services.
• Drive the implementation of Awaab's Law Phase 2, ensuring effective systems for hazard reporting, prioritisation, escalation and remediation.
• Manage teams of Technical Supervisors, trade operatives, engineers and subcontractors.
• Monitor and improve service performance against key KPIs, including right-first-time repairs and completion times.
• Oversee substantial repairs and maintenance budgets, ensuring strong commercial and financial management.
• Drive continuous service improvement, innovation and operational efficiency.
• Ensure full compliance with housing legislation, health and safety requirements and regulatory standards.
• Build strong relationships with residents, contractors, housing teams and senior stakeholders.
• Reduce outstanding works, improve customer satisfaction and enhance overall service delivery.

About You

To be successful in this role, you will have:

• Extensive experience managing responsive repairs and maintenance services within social housing.
• Strong knowledge of Awaab's Law, housing compliance and statutory repair obligations.
• Experience leading large operational teams, including supervisors, trade operatives and external contractors.
• A proven track record of managing repairs and maintenance programmes with annual budgets exceeding £5 million.
• Strong contract management, budget control and commercial awareness.
• Experience driving service improvements, performance turnaround and customer satisfaction.
• Excellent leadership, communication and stakeholder management skills.
• Relevant building, construction or housing qualifications (HNC, Degree or equivalent).
• A full UK driving licence.

If you're an experienced Repairs Manager, Service Delivery Manager, Responsive Repairs Manager, Maintenance Operations Manager or Housing Repairs Leader, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. xwzovoh

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