Tenant Liaison Officer

Tenant Liaison Officer (TLO) – Newcastle Upon Tyne We are currently seeking an experienced Tenant Liaison Officer (TLO) to join a live construction project in Newcastle, focusing on fire safety improvement works within a residential setting. Location: Newcastle Upon Tyne (NE6) Start Date: 22 April 2026 Duration: 3 Months Hours: 8:00am – 5:00pm Role Overview: As the Tenant Liaison Officer, you will act as the primary point of contact for residents throughout the duration of the fire safety improvement project. You will play a key role in ensuring clear communication, smooth coordination, and a positive experience for tenants while works are carried out. Key Responsibilities: * Act as the main liaison between residents, site teams, and project stakeholders * Conduct pre-start meetings with tenants, explaining upcoming works and schedules * Coordinate access to properties and manage appointment scheduling * Work closely with site teams to ensure minimal disruption to residents * Maintain accurate records of all communications, access arrangements, and issues * Handle complaints and queries professionally, ensuring timely resolution * Clearly communicate fire safety requirements in an accessible and reassuring manner Essential Requirements: * Previous experience in a Tenant Liaison Officer or similar resident-facing role * Strong administrative skills with excellent attention to detail * Outstanding communication skills (both written and verbal) * Highly organised with the ability to manage multiple responsibilities * Calm and professional approach when dealing with challenging situations * Proficient in Microsoft Office and database systems * Full UK driving licence and access to a vehicle (in case travel is required) Preferred (Not Essential): * Experience working within social housing or with local authorities * Background in construction, refurbishment, or maintenance projects * Understanding of fire safety regulations or building compliance * Knowledge of safeguarding and supporting vulnerable residents * SSSTS / SMSTS / CSCS card If you are an experienced Tenant Liaison Officer with strong communication skills and are available for an immediate start, we would like to hear from you