Operations Agent

A Culture of Investment in People The business is clear that it is only as strong as its people. There is a real focus on investing in employees, supporting development, and ensuring people feel valued, supported, and able to grow within their roles. They’ve already brought in 5 new starters this year alone, and after a strong 6 months of expansion, they’re now looking for a few more Operations Agents to join the team. Benefits & What You Can Expect This business offers a strong benefits package designed to support both your wellbeing and long-term development: * Pension Scheme – Contributory pension with Royal London for UK staff, with plans currently being developed for a Salary Sacrifice scheme * Private Health Insurance – BUPA cover * Life Assurance – Provided from day one, with a death in service benefit of 4x annual salary * Critical Illness Cover – Included from day one, covering a range of core illnesses, including cover for children * Training & Development – Ongoing training provided based on departmental and individual development needs * Performance Reviews – Regular reviews to support KPI setting, personal objectives, and team goals * Annual Bonus – Discretionary bonus paid in November, subject to company performance * Holiday Entitlement – Service-based increase, with one additional day per year of service up to 5 extra days * Birthday Day Off – An extra day’s holiday to celebrate your birthday * Christmas Shopping Day – An additional day off in December to support Christmas preparations * Staff Hotel Rates – Discounted rates at member hotels, subject to availability What You’ll Be Doing A varied operations role split across customer support and data processing: * Handling hotel queries via Zendesk * Supporting with rate and room visibility issues, access requests, and general support tickets * Loading and maintaining hotel rates accurately across multiple systems * Working heavily with Excel (VLOOKUP + data manipulation essential) * Building strong relationships with hotel partners What They’re Looking For * Strong attention to detail (this is absolutely key) * Comfortable using Excel (VLOOKUP/data handling required) * Good communication skills, especially written * Organised, reliable, and able to juggle multiple tasks Interested? If you’re detail-focused, confident with systems and Excel, and want to join a business where things are genuinely moving, I’d love to hear from you