Service Operations Manager

Job Title: Service Operations Manager Location: London Salary: £55,000 – £60,000 basic (DOE) Package: £5,000 car allowance + private medical + life assurance Working Hours: 36.5 hours per week Overview - Service Operations Manager A highly established and respected provider of fire protection and security solutions is seeking a Service Operations Manager to lead its Fire Detection service delivery team. With a long-standing reputation in the industry and a strong project and service delivery culture, the business delivers end-to-end solutions across fire detection, suppression, sprinkler, and integrated security systems. This is a key leadership role, responsible for ensuring service excellence, meeting client SLAs, and driving operational efficiency within a growing division. Benefits - Service Operations Manager £55,000 – £60,000 basic salary (DOE) £5,000 car allowance Private medical insurance Life assurance 25 days holiday plus bank holidays Option to buy up to 5 additional days Contributory pension scheme The Role - Service Operations Manager As Service Operations Manager, you will take ownership of the Fire Detection service division, leading teams, improving processes, and ensuring high-quality service delivery. Key Responsibilities Lead, recruit, develop, and line manage the engineering team Coordinate with contractors, suppliers, and internal teams Drive process improvements and operational efficiency Ensure compliance with regulatory and industry standards (including LPS requirements) Manage materials, equipment, and departmental budgets Maintain quality standards across engineers and subcontractors Attend and contribute to senior management meetings Build and maintain strong relationships with clients and stakeholders Monitor and manage subcontractor performance and compliance Requirements - Service Operations Manager Proven experience in a senior service delivery role within the Fire & Security industry Strong knowledge of fire detection systems Detailed understanding of LPS standards Experience leading, managing, and developing teams Ability to work effectively in a fast-paced environment and make decisions confidently Strong organisational skills with experience delivering against KPIs and SLAs Excellent communication and stakeholder management skills Track record of driving process and service improvements Why Join? - Service Operations Manager This is an opportunity to join a highly reputable and long-established organisation with a strong people-focused culture and a commitment to excellence. You’ll benefit from: A senior leadership role with real influence A collaborative and supportive working environment Opportunities to shape and improve service delivery Long-term career stability and progression Apply Now - Service Operations Manager If you’re an experienced Service Operations Manager or a senior Fire Detection professional ready to step into a leadership role, this is an excellent opportunity to join a forward-thinking and respected business. Keywords Service Operations Manager | Fire Detection | Fire & Security | Service Manager | Engineering Manager | Fire Systems | LPS Standards | London Jobs