Front Of House

Company Description

Trenches Boxing Club is a boutique boxing gym in Wandsworth Town, London, built on real community. We welcome people of all backgrounds and levels, from first-timers to experienced boxers, through group classes, structured programmes and 1-to-1 coaching. More than a gym, Trenches is a place where members connect, train and grow. We're expanding by launching an on-site heated Pilates studio soon.

Role Description

The Front of House is a part-time, on-site role in Wandsworth, London, with room to grow as we expand. You'll be the first face members see and the person who keeps the club running smoothly.

You'll welcome members and visitors, check them in for classes, and give clear information about schedules and membership options. You'll answer phone, email and walk-in enquiries from new members and help them get booked in for their first session. You'll manage our booking system, handling bookings, payments, freezes and cancellations, and help keep the class timetable and instructor rota organised. You'll look after our community by making new members feel welcome and passing feedback to the coaching team. You'll also keep the reception and communal areas clean, stocked and ready.

Qualifications

• Experience in hospitality, boutique fitness, retail or another customer-facing role
• Friendly and confident with people in person, by phone and by email
• Organised, reliable and detail-focused, with the ability to manage bookings and admin independently
• Comfortable using booking systems, email and spreadsheets
• Able to handle complaints calmly and constructively
• Available for flexible hours, including early mornings, evenings and weekends
• Interest in boxing, fitness or sports communities is a plus

What We Offer

• Competitive pay
• Free membership
• A role that grows with the business as we launch heated Pilates studio