Commercial Support and Aftersales (Remote)

Monday – Friday, 8.30am-5pm. Fully remote working. 33 days holiday including bank holidays. 3% pension contribution from Renderplas. Operating at the heart of the B2B construction supply chain, Renderplas, the UK's market leader in its field, offers a rare opportunity for someone who wants to work where they will feel a sense of pride and accomplishment when helping customers with their questions and issues. Renderplas is a manufacturer and supplier of building materials for rendering and plastering walls, made from principally recycled PVC. We are looking for someone with a commercial and operations background. Someone who will be a key part of a small but extremely supportive, work-focused and efficient group of individuals. Knowing what you are doing is appreciated and respected, you will enjoy making a positive difference to Renderplas and its loyal customers. Your contribution will mean Renderplas can continue to outperform the industry with output and surpass competitors with service and quality. Day to day tasks: This wide ranging role requires knowledge and responds to customer queries, resolving any issues that arise. This can include: * Seeking and relaying key information about prices, stock availability, product, delivery and account information. * Supporting the flow of commercial documentation by ensuring the provision of audit-ready documents when requested. * Problem solving and resolving issues if something has gone wrong, such as delivery delays, lost or damaged items, or customers receiving the incorrect item. * Proactive account management to increase the company’s sales that includes outbound customer contact and product training. * Actively seek and manage opportunities for the creation of case studies. * Assisting colleagues where customer communication is needed. For example, assist the accounts department with some aspects of credit control. * Using Microsoft office products, Mailchimp, and online order management systems. * Maintaining and developing day to day and strategic information in all the company’s systems. * Targeting 100% accuracy in all communications and system interactions. * Preparing and distributing monthly reports in relation to sales and non-compliance. Your skills and experience: * Mandatory: Experience in a B2B manufacturing or wholesale distribution environment. We have found that skills from retail, hospitality, or public sector environments do not transfer to the complexity of our supply chain. * 4+ years of operational experience, specifically handling trade accounts. * Proven ability to coordinate with 3PL providers and couriers. * Strong reading, comprehension and writing skills. * A "right first time" mentality with a data accuracy target of 995 out of 1000 keystrokes. * Required: SAP, Sage, QuickBooks, Xero, or a highly integrated bespoke ERP experience. * Ability to manage own workload and work independently. * Going above and beyond to support the business. Tasks are home based and travel will be minimal although in some cases it may be mutually beneficial to visit customers, suppliers and the warehouse. Must have a home workstation big enough for a mini-PC, 2 monitors, headset with docking station, keyboard and mouse. Equipment will be provided unless you have an alternative the company approves that you would rather use