Support Analyst

Job Title: Support Analyst

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Location: Lincoln - Hybrid (2 days onsite, 8-10 days/month)
Employment Type: Permanent
Salary: £27,500 per annum
About the Client
Our client operates within the healthcare technology space, delivering critical systems and support services to a wide customer base.
Role Overview
We're hiring a Support Analyst to provide first-line application and technical support to customers via phone and email. This role focuses on troubleshooting issues, managing support tickets, and delivering high-quality customer service.
Key Responsibilities
Provide inbound support via phone and email
Investigate and resolve technical and application issues
Execute SQL updates and generate reports
Manage and prioritise support tickets (Freshdesk)
Maintain accurate documentation and ticket records
Escalate issues where required and meet SLA targets
Collaborate with internal teams to improve customer experience
Required Experience
Strong IT support / service desk experience
Excellent communication and customer service skills
Good problem-solving and analytical ability
Ability to manage multiple tasks and priorities
Basic knowledge of SQL (desirable)
Working Pattern
Hybrid working (minimum 2 days onsite) xwzovoh
Shift pattern between 8:00 am - 6:00 pm
Occasional out-of-hours support required
Benefits
Dedicated learning & development support
22 days holiday + bank holidays (+ birthday off)
Additional volunteering day
Pension & private healthcare
If you enjoy solving problems, working with customers, and building your career in application support within healthcare tech, this is a strong opportunity.