Commercial Advisor - Retention & Loyalty

Salary is £25,000 with a realistic uncapped OTE of £40,000, some members of the team exceed this. This role sits within our new Retention & Loyalty POD, where you will be a customer-focused commercial advisor dealing with customer queries around re-contracting, price, competitor offers, customer objections, while also discussing options where we can help them achieve the best product and value for money. These queries are commercially focused, not reactive service handling therefore you will need to be confident and comfortable having those types of complex customer conversations. You will learn about our broadband products, and you will learn to collaborate with our sales, marketing, and customer operations teams to help improve customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls and email case management. Note: this is an office-based role and ss we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday (can be worked from home) in four, with time off in lieu the following week. Bring your key attributes of being inquisitive, having great listening skills, the ability to build rapport with people quickly and think about how you will spend earnings of £40,000… or more. Apply now for an initial chat and if positive, then come in, meet the team, and listen in to some calls to help make your mind up if this may be the right opportunity for you… Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution  Income protection & life assurance  25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!   Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice  Unlimited access to online training and development content via our Learning Management System  Long service benefits and monthly employee recognition  Enhanced maternity and paternity provisions  Flexible working environment  Health & Wellbeing initiatives and company funded social events  Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together