Restaurant Supervisor (Permanent, Part Time)

At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories. St Andrews is the home of golf and we are the home of great guest service. Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month. Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love? *Our award-winning Food and Beverage team are at the hub of our business, we have an exciting opportunity for an experienced supervisor to join our Road Hole Restaurant. The successful candidate will support our Food and Beverage Management Team, this role is responsible for co-ordinating activities during service and providing assistance to the team. This role will help deliver our established service standards to create magical memories for our guests. Delivering exceptional customer service to all guests in line with AA 5 five red star standards Greeting customers, processing orders by telephone and ensuring all orders are delivered following IQA standards. Ensure the cleanliness of the outlet and still room areas before, during and after service and are in accordance with the hotel’s standards of practice. Support and coach associates to promote and maintain a high level of guest service in line with IQA, Visit Scotland, AA and standards. Be present at regular departmental training sessions, pre-service meetings and operational meetings. Be conversant with the hotel’s health and safety procedures, accident reporting procedures, safety rules, first aid arrangements, how to report unsafe conditions, licensing law, fire equipment, evacuation procedures, protective clothing, sickness, and disciplinary procedures To be successful in this role you will have the following qualities and experience: Previous experience as a Bar or Restaurant Supervisor or in a similar role. Strong leadership and team management skills Excellent knowledge of beverages and bar operations Exceptional customer service and communication skills WSET level 1 (preferred) Permanent Full Time, 40hrs Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks. ~ Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop) ~ Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family. ~ Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations. ~ Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app. ~ Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme. ~24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it. The Old Course Hotel is an equal opportunities employer.