Group Operations Manager (Lloyds Broker)

Are you an experienced insurance operations professional? We have a super opportunity here for you, to join a specialist Lloyd’s Broker.  They place UK And International Risks into Lloyd’s of London and focus on planning and presenting solutions to start-up organisations. They are a fast growing company who can offer you some superb career options. They are now seeking to appoint an experienced Head of Group Operations, to support the group and offer guidance and support on the group’s operations, systems, processes and corporate governance from an operational and strategic level in both UK and Europe where you will offer guidance and support on the group’s UK, European, North American and International growth by focusing on systems, processes and corporate governance items such as compliance and group-wide risk management. This is a brand new role, giving you a fantastic opportunity to own, create and design a role not previously held in the Group before. You will report into the Group CEO and Group MD, and be responsible for day-to-day operational oversight across the group, overseeing the end-to-end workflow here: new business → marketing → placement → onboarding → mid-term adjustments → renewals → invoicing → claims liaison → complaints. You will also be responsible for managing and maintaining company service standards & client outcomes, look after capacity, resourcing, and productivity, knowing where time is spent and where bottlenecks are (placement, admin, credit control, renewals, bordereaux, etc.) allocating work fairly and sensibly and building holiday/absence cover as well as MI & management reporting, looking at process improvement & automation and working with the broker admin & finance operations teams too. To be considered you will need to have an insurance ops management background, ideally in the London Market.   Office hours are 9am to 5:30pm with an hour for lunch with flexible working options, and hybrid working available. Salary on offer is £65-£75,000 + bonus , plus company benefits such as Pension, Private Medical, EV Salary Sacrifice scheme. If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment