Product Sales Specialist

Sales Specialist  £35,000pa  Monday-Friday. 8:30-5pm  Outskirts of Stowmarket We are seeking a product sales specialist to join a well-established business. This role will take ownership of leading day-to-day activity and ensuring revenue and margin targets are achieved. The position plays a key role in handling and converting inbound enquiries, developing outbound opportunities, and delivering an excellent customer experience from enquiry through to order placement. Key Responsibilities Lead sales activity within the business, delivering revenue and margin in line with agreed budgets and targets. Manage inbound sales enquiries via phone and digital channels, qualifying requirements and advising on the most suitable solutions. Proactively generate outbound sales opportunities by re-engaging existing contacts, targeting new customers, and building relationships within key sectors. Own and manage the sales pipeline within the CRM system, ensuring accurate data, clear next steps, and reliable forecasting. Prepare and issue accurate quotations, maintaining momentum through proactive follow-up to order confirmation. Liaise closely with operational and installation teams to ensure a smooth customer journey from order through to delivery or collection. Provide feedback on customer requirements, market trends, and competitor activity to support ongoing product development. Support marketing activity, including promotions, product launches, and seasonal campaigns, ensuring leads are promptly followed up. Identify and develop new routes to market, partnerships, and sectors where Flat Pack solutions can add value. Maintain high standards of professionalism, compliance, and customer care at all times. Skills and Experience Proven experience in a fast-paced sales environment (B2B, B2C, or blended). Confident communicator with a strong telephone manner and the ability to build rapport quickly. Commercially focused, with experience working to sales targets, budgets, and KPIs. Highly organised, with the ability to manage high enquiry volumes while maintaining accuracy. Confident IT user with experience using CRM systems; HubSpot experience is advantageous. Strong written communication skills for quotations and customer correspondence. Resilient, proactive, and comfortable managing fluctuating demand. Collaborative team player with a hands-on approach. What Success Looks Like Performance delivered consistently in line with budget. Strong conversion rates supported by a healthy and well-managed sales pipeline. Fast response times and a professional, positive customer experience. Accurate CRM data supporting forecasting and internal coordination. New sales opportunities developed through proactive outbound activity. Practical input that strengthens product offering and market positioning