Service Delivery Manager

IT Service Delivery Manager

Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Location: Nr Cardiff (Hybrid)
Salary: £46,500 + Bonus + Benefits

The Opportunity
This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer?facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.

What You'll Do
Lead service onboarding and go?live activities
Manage day?to?day service delivery across multiple accounts
Produce and present monthly service performance reports
Maintain service documentation, registers, and action plans
Manage change requests and ensure process compliance
Identify and implement service improvements
Work closely with technical, solutions, and sales teams
Support customer meetings, service reviews, and account development

What You'll Bring
Essential:
Experience in Service Delivery Management
Strong background in IT & communications managed services
Excellent customer?facing and relationship?building skills
Confident with Excel, PowerPoint, Visio, Power BI and Word
ITSM experience
Security Cleared or willing to obtain clearance

Desirable:
ITIL Foundation (v3 or v4)
Experience in SIAM environments
Process design and improvement skills

Who You Are
Customer?focused, proactive, and solutions?driven
Strong communicator who can simplify technical information
Calm under pressure and able to juggle multiple accounts
Analytical, organised, and committed to continual improvement
Professional, confident, and effective in client?facing situations

You'll join a forward?thinking organisation where service quality genuinely matters. xwzovoh You can expect autonomy, variety, and the chance to shape how services are delivered and improved.